Warranty Policy

The information about the Warranty that follows applies only to Tactical X Gear machines, and not to consumables such as gels and liquids.  

Warranty Overview:

We offer a 12 months Warranty for the main machine and for spare parts.  Spare parts do not include consumables nor disposables such as replacement bulbs. The Warranty is not transferable unless your request for transfer is approved by customer support.

Warranty for Main Machine:

We guarantee your machine against defects in construction for 12 months from the date of delivery. When a structural defect in the main machine is brought to our attention, and evidence is provided demonstrating the structure defect (such as a clear video and/or photos), we will arrange for necessary repairs by providing videos showing clearly step by step how to fix the issue, or, when deemed necessary by the technicians of Tactical X Gear, replace the original  machine with a new machine.

Exceptions:

The above guarantees do not apply if cooperation by the customer to provide requested information such as photos and videos, is ignored or refused. 

Warranty for Spare Parts:

We guarantee the parts/accessories of your machines against defects for 12 months from the date of delivery.  This means, by definition, that if any part of your machine, such as a handle, is not functioning properly due to a structural defect in construction of the part, and this is brought to our attention (for example if you provide a video demonstrating the defect of the part), we will arrange for necessary repairs or replace the part/accessory, free of charge.

Shipping Costs:

During the first 3 months of the active Warranty period, shipping costs of spare parts will by paid by Tactical X Gear.

After the first 3 months, shipping costs of spare parts requested and paid for (at cost) will be charged to the buyer/customer.

During the first 12 months of the active Warranty period, should the main machine need to be replaced due to demonstrated structural defects, Tactical X Gear will provide the new replacement machine for free.  Shipping and delivery cost of the new replacement machine will be the responsibility of the buyer/receiver. 

Warranty Exclusions:

The Warranty does not cover damage or defects caused by any of the following:

- Failure to follow usage instructions/misuse of the product 

- Cases in which the buyer/customer refuses to or neglects to provide any evidence of the defect or damage claimed (example - negligence to provide a video)

- Alteration of the product

- Impact or insertion of foreign objects

- Application of harmful chemicals 

- Normal wear and tear

Support After the Warranty:

Tactical X Gear will continue to be available to provide technical and related support, however there may be a cost for the buyer/customer, depending on what is needed.  (Tactical X Gear will provide needed replacement parts at cost).