Refund Policy

All Tactical X Gear products come with a 30 Day Money Back Guarantee and a 30 Day Product Quality Guarantee!

Below is some information on how it works:

30 DAY MONEY-BACK GUARANTEE

Should you decide within 30 days (of order delivery date) that you changed your mind and don’t want your purchase,  you may apply to return for a refund or exchange.

To be eligible for the 30 Day Money Back Guarantee, ALL of the following criteria need to apply. 

• Return must be requested by you within 30 days of order delivery date.
• Return request must be initiated by completing the form on the Returns Center page.
• Your item must be unused, in the same new condition you received it in, and returned in the original packaging.  Items that have been tested or  used do not qualify for return.
• Return shipping arrangements and return shipping expense are both the customer’s responsibility. 
• Important: do NOT ship your product back to the address on the original package because we will not be able to receive your return in this case.
• You must ship your product to the address we will provide by email, and inform us of the return tracking number.
• Your item must be shipped out within 7 calendar days of receiving return instructions in order for a refund to be considered.
• All gifted, complimentary  items must be returned along with the main unit.
• PayPal transaction fees (if you choose this payment option) are not refundable.
• If customs fees need to be paid to receive your returned package (for international orders), the amount of such fees will be deducted from your refund.
• Refunds are only issued for the cost of the returned goods. All shipping and handling fees (including the original shipping and handling we provided to you for free, as well as costs for inspection and for repackaging of your returned goods) are non-refundable, and will be deducted from your refund.
• Liquids, gels, creams and membranes are not refundable and are considered final sale.

Assuming these the above criteria are satisfied, we will issue your refund or exchange (depending on your request) within 15 business days of receiving your returned item.  

To apply to return your item, please visit the following page:

Tactical X Gear Returns Center

30 DAY PRODUCT QUALITY GUARANTEE:

All Tactical X Gear products also come with a 30 Day Product Quality Guarantee.

This means that should your product arrive and you notice it doesn't work or function correctly, or is somehow broken, or if you received the wrong product, we will send you a new replacement, or the relevant replacement parts (according to the situation) 100% FREE.

To be eligible for the 30 Day Product Quality Guarantee, you must meet both of the following criteria:

- The damage/defect/quality issue must be reported to us within 30 days of the delivery date.

- You must submit a video that clearly demonstrates the defect/quality issue.

EXCEPTIONS:

Our Product Quality Guarantee does not cover physical damage resulting from misuse of the product nor accidental damage to the product.  It also does not cover your potential lack of satisfaction with results achieved after using the product.

Our 30 Day Product Quality Guarantee does not cover quality issues reported by you more than 30 days after delivery.  For this case, please refer to our warranty policy.

To report a product defect/quality issue and request assistance or a replacement, please email us: support@tacticalxgear.com.

REFUND FOR DAMAGED/DEFECTIVE PRODUCT OR WRONG ITEM:

You also may apply to return your product for a refund or exchange if your product is found to be damaged/defective or if you received an item other than what you ordered.  Applications for return and refund of a damaged/defective/wrong item must be made within 30 days of receiving the merchandise.  If we do not receive your request within these 30 days, this return and refund offer is voided.

Return shipping expense and arrangements are the customer’s responsibility, and we do not provide return shipping labels (although occasionally we may offer this as a courtesy if you are applying to exchange.)

Customers who want to return a damaged/defective/wrong item for a refund or exchange must first, within 30 days of receiving their product, apply in writing by sending an email to info@tacticalxgear.com.  The application must include evidence in the form of a video or photos clearly demonstrating the issue.  A customer who qualifies for a return and refund of damaged/defective/wrong item product will be provided with the relevant return shipping instructions including return shipping address, and the customer must then provide to us in writing, a valid return tracking number for the return shipping.

No refunds for defective/damaged/wrong item products will be made if the product has been in your possession more than 30 days and/or not been returned to the address we provide to you.

Refunds issued for returned items, including damaged/defective/wrong items, are only issued for the cost of the returned goods. All shipping and handling fees (including the original shipping and handling we provided to you for free, as well as costs for inspection and for repackaging of your returned goods) are non-refundable, and will be deducted from your refund.  Therefore 20% will be deducted from any refunds to cover these costs.

ORDER CANCELLATION:

We have a fast turn around of orders in an effort to ensure quick delivery.  As a general rule, orders cannot be canceled if more than 1 hour has passed since the order was placed. If you would like to edit or cancel your order within this 1 hour  please contact info@tacticalxgear.com as soon as possible, and we’ll do our best to satisfy your requests.

REFUSED PACKAGES:

Orders for which delivery is refused by you (including your refusal or negligence to pay import tariffs being charged by customs authorities in your country), will receive a refund after the package has been returned to us, minus 40% to cover shipping and associated fees.

If your order is refused by the customs authorities  in your country and cannot be delivered, you are are eligible for a full refund or a free replacement at no extra cost.

Please note that many packages do require a signature on delivery to ensure safe delivery.  Please make sure you or someone responsible at your shipping address will be available to sign for your delivery, if required.

For more information regarding our refund policy in these situations, please see our Shipping Policy, bottom of the page.